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Find My Headphones & Headset
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Have a question? Need help? Check out our FAQ
NOTE: To exit instructions and start searching for your device on the main screen, hit the back button on your iPhone or iPad at any time.
NOTE: To exit instructions and start searching for your device on the main screen, hit the back button on your iPhone or iPad at any time.
Plan A - Don't unpair device from your iPhone or iPad
Step 1 | See my headset or headphones
Step 2 | Find my headset or headphones
Step 3 | Celebrate!
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- In the App on the "Seen Devices" screen you should see your lost headset or headphones listed.
- If your device doesn't appear, walk very very slowly with the app until your lost headphones or headset appear on the screen. When your device appears - click on it.
- If your device does not appear in "Seen Devices" after you've walked around the area you think you lost it, or if the app sees the device but gets stuck on "Calculating," continue to Plan B below.
Step 2 | Find my headset or headphones
- Hold your iPhone or iPad in front of you and walk very very slowly around the area where you lost your headset or headphones.
- As you walk around the app will display how close you are to the lost headphones using Cold, Warmer, and Hot indicators.
- Cold – You are not close to your lost headphones. Move in a different direction.
- Warmer – You are getting closer to your lost headphones.
- Hot – You are right next to your lost headphones.
- When the app displays "Hot" you are within 3-5 feet of your headset or headphones. Find your device and get back to your music!
Step 3 | Celebrate!
- Click the "I Found My Headphones" button to tell the world you found your headphones and how great the app is!!
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Plan B - Unpair device from iPhone or iPad
Disconnect your headphones or headset
Follow Step 2 and 3 above in Plan A
- Go to Settings on the iPhone or iPad that is connected to your device when syncing.
- Make sure Bluetooth is enabled
- Click on Bluetooth
- Under MY DEVICES see if your device is listed
- If your device is listed, click the Info icon next to your device's name
- On the following screen click "Disconnect"
Follow Step 2 and 3 above in Plan A
TIPS
- The app does not know what direction to start looking for your headset. You’ll need to walk around and try different directions before finding your headset.
- If your device is under another object or enclosed in a container finding your device might take longer. Ex. If your device is under a pile of clothes.
- You device's radio signal can go through walls and floors. When the indicator reads "Hot," your headset could be directly above or below you on another floor, or in an adjacent room.